Privacy Policy

1. Information We Collect

When you use our website, submit a form, request a quote, schedule a service, use our room measurement tools, or otherwise interact with our services, we may collect information such as your name, email address, phone number, date of birth where requested, property address, preferred service date, service requirements, and other information you voluntarily provide.

You may also provide photographs, measurements, descriptions, notes, or other details about your home or property when requesting an assessment, estimate, repair, renovation, maintenance, or other home-related service.

2. Property and Service Information

To understand your requirements and provide appropriate services, we may collect information about your property, including the type of property, rooms or areas requiring attention, approximate dimensions, existing conditions, project preferences, maintenance concerns, renovation requirements, and information you provide about previous work.

Please avoid submitting sensitive information that is not necessary for the requested service.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically. This may include your IP address, browser type, device type, operating system, approximate location, referring website, pages viewed, time spent on pages, interactions with website features, and general usage information.

This information helps us understand how visitors use the website, identify technical problems, improve performance, and maintain website security.

4. Use of Your Information

We may use the information we collect to respond to enquiries, understand your home service requirements, prepare estimates or quotations, arrange appointments, coordinate service visits, communicate about projects, provide requested services, process payments, provide customer support, and manage ongoing service relationships.

We may also use information to improve our website, services, forms, measurement tools, communication, and overall customer experience.

5. Quotes, Estimates and Service Requests

Information submitted through quote forms, service requests, property assessments, or similar tools may be reviewed by our team to determine the appropriate scope of work and provide an estimate or recommendation.

Submitting information through the website does not automatically create a contract or guarantee that a service will be accepted, scheduled, or performed.

6. Room Measurement and Interactive Tools

If you use an interactive room measurement, planning, assessment, or property evaluation tool, information entered into the tool may be processed to provide measurements, recommendations, project guidance, or related results.

Measurements and information generated through these tools may be estimates and should not be treated as a professional structural, architectural, engineering, or safety assessment unless expressly stated otherwise.

7. Communications

We may use your information to communicate with you regarding enquiries, estimates, appointments, service updates, project coordination, payments, requests, or other matters directly related to services you have requested.

Where you have separately opted in to receive newsletters, promotional messages, service updates, or other marketing communications, we may also use your contact information for those purposes. You may opt out of marketing communications at any time.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to remember preferences, maintain website functionality, understand visitor activity, improve performance, and support certain website features.

Some cookies may be essential for the website to operate, while others may be used for analytics or preference management. You can manage, restrict, or delete cookies through your browser settings. Disabling certain cookies may affect some website functionality.

9. Analytics and Website Performance

We may use analytics and performance tools to understand how visitors interact with our website. These tools may collect information such as pages visited, navigation patterns, device information, approximate geographic information, and general interaction data.

The information is used primarily in an aggregated or analytical manner to improve website usability, content, functionality, and performance.

10. Sharing of Information

We do not sell or rent your personal information. We may share information when reasonably necessary to provide requested services or operate the website.

Depending on the service requested, information may be shared with trusted contractors, specialist tradespeople, scheduling providers, payment processors, technology providers, hosting providers, analytics providers, or other service partners assisting with your project.

11. Service Providers

Third-party providers may process certain information on our behalf when providing services such as website hosting, appointment scheduling, payment processing, communications, analytics, customer support, or technical maintenance.

These providers are expected to use information only for legitimate business purposes and to apply appropriate safeguards to the information they process.

12. Payment Information

When payments are made through the website or through a payment provider, payment information may be processed by the applicable payment service provider. We may receive limited transaction information necessary to confirm and manage a payment, but payment credentials may be handled directly by the payment processor.

13. Photographs and Property Content

If you voluntarily submit photographs, videos, floor plans, measurements, documents, or other property-related materials, we may use them to understand your service requirements, prepare estimates, plan work, communicate with service professionals, and provide requested services.

You should ensure that any materials you submit do not contain information belonging to another person unless you have permission to provide it.

14. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

Information transmitted through our website may be protected using encryption technologies. Access to personal information is limited to individuals and service providers who reasonably need it for legitimate business purposes.

However, no website, electronic transmission, storage system, or online service can be guaranteed to be completely secure.

15. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, provide services, maintain business and transaction records, resolve disputes, comply with legal obligations, and protect our legitimate interests.

When information is no longer required, it may be securely deleted, anonymized, or otherwise disposed of in accordance with applicable requirements.

16. Your Privacy Choices

Depending on applicable law, you may have the right to request access to personal information we hold about you, request correction of inaccurate information, request deletion of certain information, restrict certain processing, or withdraw consent where processing is based on consent.

You may also request that we stop sending promotional or marketing communications to you.

17. Marketing Preferences

You may opt out of promotional communications by using the unsubscribe option included in applicable marketing messages or by submitting a request through an available website communication channel.

Even if you opt out of marketing communications, we may continue sending essential messages relating to services you have requested, appointments, transactions, account activity, or other necessary operational matters.

18. Third-Party Links

Our website may contain links to websites, platforms, applications, or services operated by third parties. We are not responsible for the privacy practices, security, content, or policies of those third-party services.

We recommend reviewing the applicable privacy policy of any third-party website before providing personal information.

19. Children's Privacy

Our website and services are intended for adults and are not directed toward children. We do not knowingly request or intentionally collect personal information from children where such collection is prohibited by applicable law.

If information relating to a child is believed to have been submitted without appropriate authorization, reasonable steps may be taken to review and delete such information where required.

20. Legal and Regulatory Requirements

We may access, preserve, use, or disclose personal information when reasonably necessary to comply with applicable laws, regulations, legal processes, court orders, governmental requests, or other lawful requirements.

Information may also be used when necessary to detect or prevent fraud, security incidents, misuse of the website, or activities that could harm our users, property, personnel, or services.

21. Business Transfers

If our business, assets, or operations are reorganized, merged, acquired, transferred, or otherwise changed, personal information may be transferred as part of that transaction where permitted by applicable law.

Any such transfer will remain subject to applicable privacy and data protection requirements.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website functionality, legal requirements, or data handling practices.

When changes are made, the updated version will be made available on this website. Your continued use of the website after an updated policy is published may constitute acceptance of the revised practices to the extent permitted by applicable law.

23. Accuracy of Information

You are responsible for providing information that is accurate and reasonably complete when submitting forms, requesting services, or communicating with us. If information changes or you discover that previously submitted information is incorrect, you may request that it be updated where appropriate.

24. No Sale of Personal Information

We do not sell, rent, or trade your personal information as part of our ordinary business practices. Information may be shared with service providers and project partners only where reasonably necessary to operate the website, provide requested services, process transactions, or fulfill legitimate business and legal requirements.

25. Contact and Privacy Requests

If you have questions about this Privacy Policy or wish to exercise an applicable privacy right, you may submit a privacy-related request through the communication or enquiry options made available on this website.

To help us process a request, we may need to verify your identity and confirm that the information or request relates to you.